4 ms·
Levers. Each company has MBAs that can pull a certain amount of levers each quarterly. Every now and then, the quarterly lever is the quality of customer suppor
by fwsgonzo 3y ago
Levers. Each company has MBAs that can pull a certain amount of levers each quarterly. Every now and then, the quarterly lever is the quality of customer support, until there's nothing left.
In theory, companies make room for others when customers get pissed off and move on. It's hard to move on from these tech giants though.