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You're obviously not a sysadmin, living on the front line between the non-technical, and mountains of computer hardware. I've worked at more than a few places
by donw 18y ago
You're obviously not a sysadmin, living on the front line between the non-technical, and mountains of computer hardware. I've worked at more than a few places where "I can't send an email more than 500 miles." translates to "One person 500 miles away has had their automatic spam filter nab my message."
I'm much more inclined to believe user error first. That said, the words "consultant" and "upgrade" give me cold chills...
- blurry 18y agoI am not a sysadmin either but I had exact same reaction as nazgulnarsil. I would think a sysadmin's thought process would follow the path of distance->latency->timeout pretty quickly. In other words, I understand what you are saying about sysadmins having to deal with non-technical users, but in this case I actually think the "customer was right". From what I've gathered from this story, the end user was highly analytical in figuring out the exact issue and made an intelligent and acccurate analysis. The sysdamin's emotional filter was the problem, if anything.