I agree with the approach of augment-not-replace human agents. For example there’s a contact center management company using Langroid[1] (the Multi-Agent LLM fr

I agree with the approach of augment-not-replace human agents. For example there’s a contact center management company using Langroid[1] (the Multi-Agent LLM framework from ex-CMU/UW-Madison researchers) in exactly this way: they use a Langroid RAG agent to come up with top 3 possible answers, and the human agent then picks a good one. Interestingly, they index past successful conversations of experienced human agents, and the Langroid agent’s suggestions are informed from these as well as company docs. [1] https://GitHub.com/Langroid/Langroid https://GitHub.com/Langroid/Langroid