3 ms·
> What about permitting free usage but restricting support to paying customers? I already provide a generous free version of my app, I can't see how pirating t
by alin23 3y ago
> What about permitting free usage but restricting support to paying customers?
I already provide a generous free version of my app, I can't see how pirating the Pro features, on which I spend an enormous amount of time, can be justified.
Restricting support is what I tried first, but it takes too much time and effort. Email is slow since I'm very often in a different timezone than the buyer. So increasing the back and forth messages for asking for the license, and then me having to go to a non-mobile friendly site to verify that license made the support emails pile up so much that I got burnt out in less than two weeks.
Asking for the license also upsets people that are already angry because they think my app bricked their monitor or something along those lines.
- em-bee 3y agodon't use a general email address for support. use an online support tool that can only be accessed by people who have a license. possibly use a tool to verify the license before they can even contact you. everyone else can post issues on github. also, do you track names and email addresses of those who bought a license? then you can match up requests and reduce the amount of license verification that you need to do.