> you cannot be taught what nobody knows how to do It's worse than that. No one can agree what "quality" means. Mostly, the word is used as a weapon. The poi

> you cannot be taught what nobody knows how to do It's worse than that. No one can agree what "quality" means. Mostly, the word is used as a weapon. The pointy end of the weapon is what management pokes you with whenever anything unexpected happens. Typically they do this instead of making sure that problems do not happen (a.k.a. "management"). The weapon's handle is sometimes flourished by process gatekeepers who insist on slowing everything down and asserting their self-worth. This is not good for throughput, anyone else's mood, or eventually even for the gatekeepers. People usually refuse to talk about quality in terms of actual business metrics because if anything unexpected happens that's not covered by the metrics, there will be fault-finding. And the fingers pointed for wrong metrics are typically pointed at middle management.