What a great practical article! I deeply resonate with the incident metrics section and the questions you need to ask yourself - I'd add another...how long does

What a great practical article! I deeply resonate with the incident metrics section and the questions you need to ask yourself - I'd add another...how long does it take to get it running on your local machine? If you can nail this it massively reduces the friction to someone mentioning a bug has occurred to you reproducing it and then deploying a fix. If you need to run 10 micro-services to work out why a button isn't registering a click event, that kind of stuff is going to sap the energy of your engineering team and trade-off isn't worth the effort.