On another forum, someone who was stuck on one of the trains commented that staff were just walking past the carriages not attempting to convey any information

On another forum, someone who was stuck on one of the trains commented that staff were just walking past the carriages not attempting to convey any information to those stuck on board, which compounded the frustration. Railway staff will complain about the people who got off the trains because we don’t have a customer focussed railway in any way shape or form. Staff are 300% safety focussed and will expect passengers to spend an indefinite amount of time on the carriage with no food, water or toilets. It’s simply unacceptable for 7 trains (1000-5000 people) to get stuck on an extremely busy and well-funded part of the railway network in our capital city and there not be an army-style, rapid-response team dispatched to help the vulnerable. Senior management know that the British will just put up and shut up - we should be much more American in these situations. A report will be produced, “lessons will be learnt”, then the gradual degradation of our railway will continue. Edit: for context, regarding high expectations: a 23 minute journey in rush hour on this route is around £27 ($34)