I find it entirely unsurprising that passengers take matters into their own hands. It can be a safety issue to be stuck on a train for a long time, and often th

I find it entirely unsurprising that passengers take matters into their own hands. It can be a safety issue to be stuck on a train for a long time, and often there are no or very few updates from the driver while you are stuck. In London, most times I get on the train, I’m expecting it to be a sub-10 minute trip. I may even be just wearing a t-shirt and shorts since I was heading to the gym. Others with health issues may not have brought the medication/food they need. Similarly when this happens in summer, you can bet many people don’t have any water with them. I’ve personally been stuck on a broken down train during a 35c+ heatwave with no AC. Elderly passengers were showing signs of heatstroke and, with no communication, it does feel desperate.