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> Some frustrated travellers even smashed their way out the cold, dark trains and walked down the tracks to escape after getting stuck for more than three hours

> Some frustrated travellers even smashed their way out the cold, dark trains and walked down the tracks to escape after getting stuck for more than three hours. It's a shame train operators don't feel able to make the common sense decision to give the passengers the option to walk before the three hour mark, without requiring them to "smash their way out". Obviously, some passengers won't be able to make the trek, and it's not without danger, but given the choice between walking over some slippery rocks and spending 4 hours without access to a toilet, I know which I'd prefer.

YawningAngel 3y ago
I was in a similar situation on a London train (different line) this month. The problem is that the operators genuinely do not know how long things are going to take. I agree that the TTR is obviously unacceptable, but the whole service is run on a shoestring budget and is constantly cancelled or late, so there isn't really the capital available to do better.
- bombcar 3y ago
  When you have a situation like this you run a worst case scenario and put in effect immediately. Whether that is telling passengers that busses will be there in two hours or whatever, you work it out. If something like this happens in a winter storm, it can become deadly.
  - danpalmer 3y ago
    > When you have a situation like this you run a worst case scenario and put in effect immediately. Almost all of the time it's not a worst case scenario though. Most of the time it's just that someone has dropped their phone on the track and trains have been asked to stop so that it can be retrieved. Worst case scenario management is expensive and dangerous (e.g. walking on tracks) because the net risk or net cost is beneficial in the face of a bad situation. It is a good thing that we don't jump straight to these sorts of solutions as it would be in general more dangerous and our services would cost even more. Now, is 3 hours too long? Yeah probably. But these sorts of issues happen maybe once a year per line, it's hard to know when you're in one.
    - pdonis 3y ago
      > Almost all of the time it's not a worst case scenario though. While this is true, this would seem to be one of those cases where the people in charge should have known it was a worst case scenario fairly early on. In which case they should have activated the worst case scenario fallback plan much earlier. In other words, it's not a matter of treating every scenario as worst case, but of quickly spotting the ones that are so fallback plans can be activated much sooner to avoid stranding people for hours. > It's hard to know when you're in one. The passengers and the driver of that train obviously didn't know--but somebody knew fairly early on that this wasn't going to be a quick fix, and that somebody should be responsible for communicating that knowledge to all the affected trains and telling their drivers to evacuate because this isn't going to be fixed any time soon. The big question I would be asking is why that wasn't done and why it isn't standard operating procedure in cases like this.
    - addicted 3y ago
      I’d imagine when you’re minutes away from losing auxiliary power without any idea when main power will return that’s an easy trigger for worst case actions. Here it seems people were waiting 45 mins to an hour after that happened.
  - midasuni 3y ago
    What winter storms in london would make a powerless train deadly in a few hours?
  - vkou 3y ago
    If we approached life with a worst-case scenario mindset, I wouldn't leave my house without first putting on full body armor with steel plate inserts, and a bomb-squad helmet. Most of the time, it's not going to be a 3-hour stop, and anyone trying to walk the tracks is likely to create a safety problem for themselves and other trains. At the time of the stop, if nobody knows how bad the outage is likely to be, there is no point in time when making the call to have the passengers all walk out is the right thing to do.
- MichaelZuo 3y ago
  Transport for London has a budget of over 10 billion pounds, how is that a 'shoestring budget'?
  - uxp8u61q 3y ago
    If the cost for maintaining the infrastructure in 10x that, then it's a shoestring budget. You have to compare the budget to a baseline, you can't just evaluate it as an absolute. Yes, £10B looks like a big number, but what do you compare it to?
    - drexlspivey 3y ago
      TFL is actually profitable, you could google that in less time that it would take to write this comment, these wild hypotheticals are just noise
      - ziddoap 3y ago
        uxp8u61q's point is not a wild hypothetical, and is a valid point regardless of the profit status of TFL. - If your budget is $10 but it costs $100, that's shoestring. - If your budget is $10 but it costs $1, that's not shoestring. You need to know both values; shoestring is relative.
      - bobthepanda 3y ago
        TfL was profitable pre-covid. It is not currently profitable because remote work and such have lowered ridership, only running a surplus this year due to government support.
    - MichaelZuo 3y ago
      > Yes, £10B looks like a big number, but what do you compare it to? Other large cities with comparable transport infrastructure? You, or any passing reader, can just spend 30 seconds with a search engine and find dozens of papers, reports, presentations, etc... doing this kind of financial comparison.
- samus 3y ago
  That doesn't justify letting passengers sit in the dark for 3 hours. Most riders probably expect to last their trip half an hour, with the usual variance already factored in.
- martinald 3y ago
  What are you talking about with "shoestring budget?". Over £2bn was spent on electrifying the GWML, nearly £20bn spent on the Elizabeth line (which included further upgrades on the GWML), and completely new trains on nearly every service were bought (at extreme cost). There must have been >£5bn spent on this line in the last decade. Per mile, it is probably one of the best funded lines in the world. GWML is having constant maintenance problems. I don't think this is a budget problem, I think it's NR totally dropping the ball on keeping on top of stuff. NR is extremely poorly run and wasteful; I know many people who used to work for them but left to rejoin via a subcontractor (at a hugely increased cost to NR), to do the exact same job, because NRs payscales are extremely concrete so they constantly lose vital people to this - this isn't a budget problem as they're actually paying way way more for the same staff this way. Subcontractors are also eating them alive because they have no senior, experienced management (see above problem). You have people basically straight out of uni "project managing" subcontractors for 7 or 8 figure contracts, completely clueless.
  - YawningAngel 3y ago
    From my perspective as a passenger, trains constantly being delayed or cancelled due to problems with the track suggests the track is not being adequately maintained. It could be the case that there is sufficient money available and it is being poorly spent. I am not inclined to think this because there is a general trend of chronically underfunding public services, but I don't have specific knowledge about national rail. Incidentally, I don't think NR is free to set its own pay scales, so it may well be the case that the money wastage you describe is mandated by the same government that funds it.
midasuni 3y ago
So people walk out after a 10 minute outage, then it’s fixed, but you can’t turn power on because a few people have decided to go for a stroll?
- taway_6PplYu5 3y ago
  yes, because what if one of those people is touching the power rail? What do we know about the demographics of the people walking? How do we know they all made it out, or is someone lying down somewhere on the track?
  - mnd999 3y ago
    There's no power rail. It's overhead power - that was the problem. According to the union a manager providing strike cover was responsible for damaging the overhead lines - https://www.standard.co.uk/news/transport/gwr-train-cables-paddington-elizabeth-line-strike-aslef-b1125750.html https://www.standard.co.uk/news/transport/gwr-train-cables-p...
    - midasuni 3y ago
      That seems slanderous by the Union. They are suggesting that (likely a senior instructor) caused the collision and one of their members would have avoided it.
- lotsofpulp 3y ago
  Hence the different protocols needed for a 10 minute outage and a 3 hour outage.
  - vkou 3y ago
    You can't tell at the 10 minute mark whether or not power will be back in 10 more minutes, or in 3 hours.
    - jameshart 3y ago
cameronh90 3y ago
I find it entirely unsurprising that passengers take matters into their own hands. It can be a safety issue to be stuck on a train for a long time, and often there are no or very few updates from the driver while you are stuck. In London, most times I get on the train, I’m expecting it to be a sub-10 minute trip. I may even be just wearing a t-shirt and shorts since I was heading to the gym. Others with health issues may not have brought the medication/food they need. Similarly when this happens in summer, you can bet many people don’t have any water with them. I’ve personally been stuck on a broken down train during a 35c+ heatwave with no AC. Elderly passengers were showing signs of heatstroke and, with no communication, it does feel desperate.
- jlg23 3y ago
  > Similarly when this happens in summer, you can bet many people don’t have any water with them. When I lived there in 2010/2011, I regularly saw signs posted at tube stations "bring water, it'll be hot!".
  - Log_out_ 3y ago
    London underground is heat saturated. Which also means free heating for deep heat pumps.
rsynnott 3y ago
London trains are mostly third rail powered rather than overhead line, right? You really don't want people walking on one of those. Like, you don't want people walking on any train line, but particularly not one with a third rail.
- seabass-labrax 3y ago
  It's very hard to tell with the Metro's haphazard writing style, but it sounds like the passengers walking on the lines were on the Elizabeth line. That's one of the Transport for London lines which uses overhead power rather than third rail.
- vinay427 3y ago
  These are mainline trains between Paddington and Acton Main Line which use overhead power lines, not a third rail as with Underground services.
  - martinald 3y ago
    fourth*. Underground uses 2 rails for power delivery. A lot of the rest of SE London/Kent uses 3rd rail.
- yabones 3y ago
  The old-style "tube" trains are all DC third rail IIRC, but the newer trainsets such as the Elizabeth and Thameslink are all overhead AC. So this would actually be one of the few metro trains where it would be remotely safe to walk the tracks provided all the trains were stopped...
  - nicoburns 3y ago
    The Elizabeth line also has an actual walkway for emergency (and presumably also maintenance) purposes.
    - Symbiote 3y ago
      The newly built sections under central London, but lots of the Elizabeth Line is using older track.
RDaneel0livaw 3y ago
I'm frankly astonished it took people 3 hrs to smash the windows and get out. I'd have politely asked the operator to open it up and let us all out after the 1h mark and if they didn't I would smash the shit out of a window and crawl out. No chance I would sit in there for 3 hours.
- setgree 3y ago
  Are you British though…
- tialaramex 3y ago
  But why smash windows? The doors aren't speed locked because the train isn't moving, so you can just use the emergency release on the doors and then pull them open. It's not trivial but neither is smashing a window, and the doors are closer to ground level (most adults should be able to sit on the door sill and lower themselves to ground level fairly comfortably)
  - hedora 3y ago
    They didn't smash the windows. Look at the photos, and not the text of the article.
stuaxo 3y ago
Sure, though you have to shut down the whole line because it's not all overhead electrification, there are sections where tube lines run past and have 3rd rail electrification (and may even have been running). The whole lot has to be shut down, you have to get all the people on all the trains to a safe place and then make sure it's safe before turning everything back on. Not saying it's impossible, just that it's not the most straightforward.
hedora 3y ago
Based on the photos, "smash their way out" appears to mean "open the door with the clearly marked manual override level", and "stranded" appears to mean "had to cross a couple tracks, and walk to the nearest gap in the fence". The text of the article suggests they had to use the emergency windows / break stuff, and that they were stuck in a tunnel without a pedestrian evacuation route (which would be illegal even here in the US where we hate trains). The real screw up was probably lack of training of the people on duty. They should have evacuated the train (i.e., opened the doors, and had conductors guide the passengers with flashlights) after an hour, at the most.
- Symbiote 3y ago
  Britain obviously wouldn't build a new tunnel without an evacuation route, but the existing tunnels can be 100 or more years old and lack them.
  - hedora 3y ago
    That's exactly why I read the article! I wanted to see the statement from the train company explaining how they're fixing that!
    - bobthepanda 3y ago
      There isn’t really a way short of fixing this short of building brand new replacement tunnels at great expense. You can’t really widen the tunnels, because the tunnel lining itself is the structure preventing water seepage, cave-in, etc.
      - MarcusE1W 3y ago
        It should also be noted that the London underground (the space underground, not the rail system) is extremely convoluted as people have been building stuff there for centuries.
brnt 3y ago
It's not that common sense. The railway is responsible for its customers, and a lot more bad stuff can happen with people walking on the tracks than in stuck in cars. Getting cold and hungry is not the same as injury or worse. The tracks may still be in use by other trains, it fact it may be how help and alternative transport arrive.

YawningAngel 3y ago

I was in a similar situation on a London train (different line) this month. The problem is that the operators genuinely do not know how long things are going to take. I agree that the TTR is obviously unacceptable, but the whole service is run on a shoestring budget and is constantly cancelled or late, so there isn't really the capital available to do better.

bombcar 3y ago
When you have a situation like this you run a worst case scenario and put in effect immediately. Whether that is telling passengers that busses will be there in two hours or whatever, you work it out. If something like this happens in a winter storm, it can become deadly.
- danpalmer 3y ago
  > When you have a situation like this you run a worst case scenario and put in effect immediately. Almost all of the time it's not a worst case scenario though. Most of the time it's just that someone has dropped their phone on the track and trains have been asked to stop so that it can be retrieved. Worst case scenario management is expensive and dangerous (e.g. walking on tracks) because the net risk or net cost is beneficial in the face of a bad situation. It is a good thing that we don't jump straight to these sorts of solutions as it would be in general more dangerous and our services would cost even more. Now, is 3 hours too long? Yeah probably. But these sorts of issues happen maybe once a year per line, it's hard to know when you're in one.
  - pdonis 3y ago
    > Almost all of the time it's not a worst case scenario though. While this is true, this would seem to be one of those cases where the people in charge should have known it was a worst case scenario fairly early on. In which case they should have activated the worst case scenario fallback plan much earlier. In other words, it's not a matter of treating every scenario as worst case, but of quickly spotting the ones that are so fallback plans can be activated much sooner to avoid stranding people for hours. > It's hard to know when you're in one. The passengers and the driver of that train obviously didn't know--but somebody knew fairly early on that this wasn't going to be a quick fix, and that somebody should be responsible for communicating that knowledge to all the affected trains and telling their drivers to evacuate because this isn't going to be fixed any time soon. The big question I would be asking is why that wasn't done and why it isn't standard operating procedure in cases like this.
  - addicted 3y ago
    I’d imagine when you’re minutes away from losing auxiliary power without any idea when main power will return that’s an easy trigger for worst case actions. Here it seems people were waiting 45 mins to an hour after that happened.
- midasuni 3y ago
  What winter storms in london would make a powerless train deadly in a few hours?
- vkou 3y ago
  If we approached life with a worst-case scenario mindset, I wouldn't leave my house without first putting on full body armor with steel plate inserts, and a bomb-squad helmet. Most of the time, it's not going to be a 3-hour stop, and anyone trying to walk the tracks is likely to create a safety problem for themselves and other trains. At the time of the stop, if nobody knows how bad the outage is likely to be, there is no point in time when making the call to have the passengers all walk out is the right thing to do.
MichaelZuo 3y ago
Transport for London has a budget of over 10 billion pounds, how is that a 'shoestring budget'?
- uxp8u61q 3y ago
  If the cost for maintaining the infrastructure in 10x that, then it's a shoestring budget. You have to compare the budget to a baseline, you can't just evaluate it as an absolute. Yes, £10B looks like a big number, but what do you compare it to?
  - drexlspivey 3y ago
    TFL is actually profitable, you could google that in less time that it would take to write this comment, these wild hypotheticals are just noise
    - ziddoap 3y ago
      uxp8u61q's point is not a wild hypothetical, and is a valid point regardless of the profit status of TFL. - If your budget is $10 but it costs $100, that's shoestring. - If your budget is $10 but it costs $1, that's not shoestring. You need to know both values; shoestring is relative.
    - bobthepanda 3y ago
      TfL was profitable pre-covid. It is not currently profitable because remote work and such have lowered ridership, only running a surplus this year due to government support.
  - MichaelZuo 3y ago
    > Yes, £10B looks like a big number, but what do you compare it to? Other large cities with comparable transport infrastructure? You, or any passing reader, can just spend 30 seconds with a search engine and find dozens of papers, reports, presentations, etc... doing this kind of financial comparison.
samus 3y ago
That doesn't justify letting passengers sit in the dark for 3 hours. Most riders probably expect to last their trip half an hour, with the usual variance already factored in.
martinald 3y ago
What are you talking about with "shoestring budget?". Over £2bn was spent on electrifying the GWML, nearly £20bn spent on the Elizabeth line (which included further upgrades on the GWML), and completely new trains on nearly every service were bought (at extreme cost). There must have been >£5bn spent on this line in the last decade. Per mile, it is probably one of the best funded lines in the world. GWML is having constant maintenance problems. I don't think this is a budget problem, I think it's NR totally dropping the ball on keeping on top of stuff. NR is extremely poorly run and wasteful; I know many people who used to work for them but left to rejoin via a subcontractor (at a hugely increased cost to NR), to do the exact same job, because NRs payscales are extremely concrete so they constantly lose vital people to this - this isn't a budget problem as they're actually paying way way more for the same staff this way. Subcontractors are also eating them alive because they have no senior, experienced management (see above problem). You have people basically straight out of uni "project managing" subcontractors for 7 or 8 figure contracts, completely clueless.
- YawningAngel 3y ago
  From my perspective as a passenger, trains constantly being delayed or cancelled due to problems with the track suggests the track is not being adequately maintained. It could be the case that there is sufficient money available and it is being poorly spent. I am not inclined to think this because there is a general trend of chronically underfunding public services, but I don't have specific knowledge about national rail. Incidentally, I don't think NR is free to set its own pay scales, so it may well be the case that the money wastage you describe is mandated by the same government that funds it.

midasuni 3y ago

So people walk out after a 10 minute outage, then it’s fixed, but you can’t turn power on because a few people have decided to go for a stroll?

taway_6PplYu5 3y ago
yes, because what if one of those people is touching the power rail? What do we know about the demographics of the people walking? How do we know they all made it out, or is someone lying down somewhere on the track?
- mnd999 3y ago
  There's no power rail. It's overhead power - that was the problem. According to the union a manager providing strike cover was responsible for damaging the overhead lines - https://www.standard.co.uk/news/transport/gwr-train-cables-paddington-elizabeth-line-strike-aslef-b1125750.html https://www.standard.co.uk/news/transport/gwr-train-cables-p...
  - midasuni 3y ago
    That seems slanderous by the Union. They are suggesting that (likely a senior instructor) caused the collision and one of their members would have avoided it.
lotsofpulp 3y ago
Hence the different protocols needed for a 10 minute outage and a 3 hour outage.
- vkou 3y ago
  You can't tell at the 10 minute mark whether or not power will be back in 10 more minutes, or in 3 hours.
  - jameshart 3y ago

cameronh90 3y ago

I find it entirely unsurprising that passengers take matters into their own hands. It can be a safety issue to be stuck on a train for a long time, and often there are no or very few updates from the driver while you are stuck. In London, most times I get on the train, I’m expecting it to be a sub-10 minute trip. I may even be just wearing a t-shirt and shorts since I was heading to the gym. Others with health issues may not have brought the medication/food they need. Similarly when this happens in summer, you can bet many people don’t have any water with them. I’ve personally been stuck on a broken down train during a 35c+ heatwave with no AC. Elderly passengers were showing signs of heatstroke and, with no communication, it does feel desperate.

jlg23 3y ago
> Similarly when this happens in summer, you can bet many people don’t have any water with them. When I lived there in 2010/2011, I regularly saw signs posted at tube stations "bring water, it'll be hot!".
- Log_out_ 3y ago
  London underground is heat saturated. Which also means free heating for deep heat pumps.

rsynnott 3y ago

London trains are mostly third rail powered rather than overhead line, right? You really don't want people walking on one of those. Like, you don't want people walking on any train line, but particularly not one with a third rail.

seabass-labrax 3y ago
It's very hard to tell with the Metro's haphazard writing style, but it sounds like the passengers walking on the lines were on the Elizabeth line. That's one of the Transport for London lines which uses overhead power rather than third rail.
vinay427 3y ago
These are mainline trains between Paddington and Acton Main Line which use overhead power lines, not a third rail as with Underground services.
- martinald 3y ago
  fourth*. Underground uses 2 rails for power delivery. A lot of the rest of SE London/Kent uses 3rd rail.
yabones 3y ago
The old-style "tube" trains are all DC third rail IIRC, but the newer trainsets such as the Elizabeth and Thameslink are all overhead AC. So this would actually be one of the few metro trains where it would be remotely safe to walk the tracks provided all the trains were stopped...
- nicoburns 3y ago
  The Elizabeth line also has an actual walkway for emergency (and presumably also maintenance) purposes.
  - Symbiote 3y ago
    The newly built sections under central London, but lots of the Elizabeth Line is using older track.

RDaneel0livaw 3y ago

I'm frankly astonished it took people 3 hrs to smash the windows and get out. I'd have politely asked the operator to open it up and let us all out after the 1h mark and if they didn't I would smash the shit out of a window and crawl out. No chance I would sit in there for 3 hours.

setgree 3y ago
Are you British though…
tialaramex 3y ago
But why smash windows? The doors aren't speed locked because the train isn't moving, so you can just use the emergency release on the doors and then pull them open. It's not trivial but neither is smashing a window, and the doors are closer to ground level (most adults should be able to sit on the door sill and lower themselves to ground level fairly comfortably)
- hedora 3y ago
  They didn't smash the windows. Look at the photos, and not the text of the article.

stuaxo 3y ago

Sure, though you have to shut down the whole line because it's not all overhead electrification, there are sections where tube lines run past and have 3rd rail electrification (and may even have been running). The whole lot has to be shut down, you have to get all the people on all the trains to a safe place and then make sure it's safe before turning everything back on. Not saying it's impossible, just that it's not the most straightforward.

hedora 3y ago

Based on the photos, "smash their way out" appears to mean "open the door with the clearly marked manual override level", and "stranded" appears to mean "had to cross a couple tracks, and walk to the nearest gap in the fence". The text of the article suggests they had to use the emergency windows / break stuff, and that they were stuck in a tunnel without a pedestrian evacuation route (which would be illegal even here in the US where we hate trains). The real screw up was probably lack of training of the people on duty. They should have evacuated the train (i.e., opened the doors, and had conductors guide the passengers with flashlights) after an hour, at the most.

Symbiote 3y ago
Britain obviously wouldn't build a new tunnel without an evacuation route, but the existing tunnels can be 100 or more years old and lack them.
- hedora 3y ago
  That's exactly why I read the article! I wanted to see the statement from the train company explaining how they're fixing that!
  - bobthepanda 3y ago
    There isn’t really a way short of fixing this short of building brand new replacement tunnels at great expense. You can’t really widen the tunnels, because the tunnel lining itself is the structure preventing water seepage, cave-in, etc.
    - MarcusE1W 3y ago
      It should also be noted that the London underground (the space underground, not the rail system) is extremely convoluted as people have been building stuff there for centuries.

brnt 3y ago

It's not that common sense. The railway is responsible for its customers, and a lot more bad stuff can happen with people walking on the tracks than in stuck in cars. Getting cold and hungry is not the same as injury or worse. The tracks may still be in use by other trains, it fact it may be how help and alternative transport arrive.