Sounds like a badly managed environment which doesn’t help with avoiding mistakes next time. > the Help Desk was supposed to replace the batteries once a year

Sounds like a badly managed environment which doesn’t help with avoiding mistakes next time. > the Help Desk was supposed to replace the batteries once a year but had forgotten to do so. > "Solidarity between colleagues meant that we didn't rat on the Help Desk staff and made up some other cause – a loose network cable or some such," Colin told On Call.