From my reading, they also seem to have seeded apparently random failures into the product, with a hidden reset key combo, even for those using them as support.

From my reading, they also seem to have seeded apparently random failures into the product, with a hidden reset key combo, even for those using them as support. Possibly to make themselves look good (our products may break randomly, but at least we fixed the "problem" quickly) going into the tendering process for support.