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Google, institutionally, still seems to have not realized that many users are now customers and not (or at least, in addition to) product. If you are receiving

Google, institutionally, still seems to have not realized that many users are now customers and not (or at least, in addition to) product. If you are receiving money from somebody, they are your customer, and you have a responsibility to provide at least vaguely good service.

cyanydeez 3y ago
looks like you spelled consumer incorrectly, can I help you with that?
- mcronce 3y ago
  No, I spelled customer correctly, but thank you for the offer.
beardedmoose 3y ago
Oh they don't care because people keep paying or they make money from the customer data they sell to others. At my employer we just switched away from google because they decided to double our monthly bill because we didn't want to enter into a contract. We could never reach our account manager or anyone at support that was helpful, they are just too big to care now. We are still dealing with stupid Google issues like any time our mail relay sends mail to Gmail servers it's 50/50 whether they decide to block it saying we aren't authenticated properly even though our SPF record is indeed valid.
aidenn0 3y ago
> Google, institutionally, still seems to have not realized that many users are now customers and not (or at least, in addition to) product. If you are receiving money from somebody, they are your customer, and you have a responsibility to provide at least vaguely good service. Tell that to Comcast.
- VHRanger 3y ago
  Comcast is a monopoly. If they had competition they'd learn that quickly. Google has alternatives on all their services except arguably YouTube and search
  - aidenn0 3y ago
    Google makes so much money from ads that they can be insulated from this lesson as well.
  - ratsmack 3y ago
    I might also note that Comcast is a legal monopoly.
  - wk_end 3y ago
    I still use Google reflexively, but its quality is so low these days...for most of my searches ("[local business I don't know the URL of]", "[foo] wikipedia", "[foo] reddit", "[some library] docs") I'm pretty sure Bing or DDG would work fine. YouTube is uncontested. Let me throw in a couple of others: for desktop maps, AFAIK Google is still tops (on my phone I use Apple Maps and it's...fine). For free email, AFAIK GMail is still the standard (despite various UI changes over the years that have made it worse).
    - yterdy 3y ago
      I cannot tell you how many times I've seen a video I wanted to watch on Youtube and had it disappear on reloading the page/clicking another video and going back. Even opening in another tab doesn't work sometimes? (It registers a regular click rather than ctrl-click and loads the link normally rather than in a new tab.) Don't get me started on the way it takes control of your keyboard input on video pages in completely unintuitive way. Will the right arrow track forward or raise the volume? Depends on YT's mood, I guess. It survives solely on network effect. I can't wait for a competitor, and several are waiting in the wing.
    - VHRanger 3y ago
      For GMail, web outlook is completely fine these days
- eyegor 3y ago
  Comcast may be complete garbage to work with, but you can always get a support contact. For any issue. Google is opposed to support.
numpad0 3y ago
I feel like Google is having difficulty internalizing concept of maintenance, of making what was theirs continuously theirs through recurring interventions. "Feature complete and not obsolete" seems like a common theme among some of killed by Google products, in line with this.

cyanydeez 3y ago

looks like you spelled consumer incorrectly, can I help you with that?

mcronce 3y ago
No, I spelled customer correctly, but thank you for the offer.

beardedmoose 3y ago

Oh they don't care because people keep paying or they make money from the customer data they sell to others. At my employer we just switched away from google because they decided to double our monthly bill because we didn't want to enter into a contract. We could never reach our account manager or anyone at support that was helpful, they are just too big to care now. We are still dealing with stupid Google issues like any time our mail relay sends mail to Gmail servers it's 50/50 whether they decide to block it saying we aren't authenticated properly even though our SPF record is indeed valid.

aidenn0 3y ago

> Google, institutionally, still seems to have not realized that many users are now customers and not (or at least, in addition to) product. If you are receiving money from somebody, they are your customer, and you have a responsibility to provide at least vaguely good service. Tell that to Comcast.

VHRanger 3y ago
Comcast is a monopoly. If they had competition they'd learn that quickly. Google has alternatives on all their services except arguably YouTube and search
- aidenn0 3y ago
  Google makes so much money from ads that they can be insulated from this lesson as well.
- ratsmack 3y ago
  I might also note that Comcast is a legal monopoly.
- wk_end 3y ago
  I still use Google reflexively, but its quality is so low these days...for most of my searches ("[local business I don't know the URL of]", "[foo] wikipedia", "[foo] reddit", "[some library] docs") I'm pretty sure Bing or DDG would work fine. YouTube is uncontested. Let me throw in a couple of others: for desktop maps, AFAIK Google is still tops (on my phone I use Apple Maps and it's...fine). For free email, AFAIK GMail is still the standard (despite various UI changes over the years that have made it worse).
  - yterdy 3y ago
    I cannot tell you how many times I've seen a video I wanted to watch on Youtube and had it disappear on reloading the page/clicking another video and going back. Even opening in another tab doesn't work sometimes? (It registers a regular click rather than ctrl-click and loads the link normally rather than in a new tab.) Don't get me started on the way it takes control of your keyboard input on video pages in completely unintuitive way. Will the right arrow track forward or raise the volume? Depends on YT's mood, I guess. It survives solely on network effect. I can't wait for a competitor, and several are waiting in the wing.
  - VHRanger 3y ago
    For GMail, web outlook is completely fine these days
eyegor 3y ago
Comcast may be complete garbage to work with, but you can always get a support contact. For any issue. Google is opposed to support.

numpad0 3y ago

I feel like Google is having difficulty internalizing concept of maintenance, of making what was theirs continuously theirs through recurring interventions. "Feature complete and not obsolete" seems like a common theme among some of killed by Google products, in line with this.