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I say it again and again: sales, sales. Money is earned in enterprise domains. And this business is so totally different to Google in every way imaginable. Se
by _the_inflator 3y ago
I say it again and again: sales, sales. Money is earned in enterprise domains.
And this business is so totally different to Google in every way imaginable.
Senior Managers love customer support, SLAs - Google loves automation. Two worlds collide.
- hot_gril 3y agoGoogle customer support says "Won't Fix [Skill Issue]"
- ASalazarMX 3y agoGoogle Workspace works through resellers, they train less people, and those people give the customer support instead. IMO Google's bad reputation comes from their public customer support.
- michaelt 3y agoIf you want the kind of support that, when there is a fault with the product, can get the fault fixed - then unfortunately Google Workspace's support is also trash. Good if you want someone else to google the error message for you though.
- rchaud 3y ago> IMO Google's bad reputation comes from their public customer support. Garbage in = garbage out. If Google cannot deign to assign internal resources and staffing towards providing first-party support for paid products, it's not a good choice over the competition. You're not going to beat the incumbent (Office 365) by skimping on customer service.