4 ms·

The article points out that the mass-sent email used a different email address than that of the ToS. arbitrationoptout@23andme is the email in the ToS. Jury is

The article points out that the mass-sent email used a different email address than that of the ToS. arbitrationoptout@23andme is the email in the ToS. Jury is out whether this hyperlink mix-up was intentional...

throwaway2037 3y ago
Confirm here: https://www.theverge.com/2023/12/6/23991132/warning-23andmes-new-terms-of-service-include-a-class-action-waiver-and-forced-arbitration https://www.theverge.com/2023/12/6/23991132/warning-23andmes... 23andMe is only giving users 30 days from when they receive the email to opt out of the new policy, which you can do by contacting arbitrationoptout@23andme.com.
heliodor 3y ago
There are two processes at play: - refuse the updated terms of service - refuse the arbitration The previous version of the TOS had arbitration too, so I'm not sure what all the stink is about. Both versions tell you that you have 30 days to opt out of arbitration by emailing arbitrationoptout@... As usual, the journalists failed at the job and are spreading misinformation. Current version: https://www.23andme.com/legal/terms-of-service/full-version/ https://www.23andme.com/legal/terms-of-service/full-version/ Previous version linked at the bottom: https://www.23andme.com/legal/terms-of-service/full-version/4.1/ https://www.23andme.com/legal/terms-of-service/full-version/... Go to both and search for arbitrationoptout@ and you'll see they both have the 30-day opt-out.
- guiambros 3y ago
  Ah, that makes sense now, thank you. I was confused exactly because arbitration was in the previous ToS, so disagreeing with the new T&S doesn't give you new benefits (other than the full refund in case sampling doesn't work). See Bard [1] / ChatGPT's [2] assessment here. It seems the 30d opt out was intentionally buried, so folks thought opting out of T&S would get you out of the forced arbitration. [1] https://g.co/bard/share/9d7782eb4d99 https://g.co/bard/share/9d7782eb4d99 [2] https://chat.openai.com/share/c63c4078-608c-46d7-8529-a9dcacb119f9 https://chat.openai.com/share/c63c4078-608c-46d7-8529-a9dcac...

throwaway2037 3y ago

Confirm here: https://www.theverge.com/2023/12/6/23991132/warning-23andmes-new-terms-of-service-include-a-class-action-waiver-and-forced-arbitration https://www.theverge.com/2023/12/6/23991132/warning-23andmes... 23andMe is only giving users 30 days from when they receive the email to opt out of the new policy, which you can do by contacting arbitrationoptout@23andme.com.

heliodor 3y ago

There are two processes at play: - refuse the updated terms of service - refuse the arbitration The previous version of the TOS had arbitration too, so I'm not sure what all the stink is about. Both versions tell you that you have 30 days to opt out of arbitration by emailing arbitrationoptout@... As usual, the journalists failed at the job and are spreading misinformation. Current version: https://www.23andme.com/legal/terms-of-service/full-version/ https://www.23andme.com/legal/terms-of-service/full-version/ Previous version linked at the bottom: https://www.23andme.com/legal/terms-of-service/full-version/4.1/ https://www.23andme.com/legal/terms-of-service/full-version/... Go to both and search for arbitrationoptout@ and you'll see they both have the 30-day opt-out.

guiambros 3y ago
Ah, that makes sense now, thank you. I was confused exactly because arbitration was in the previous ToS, so disagreeing with the new T&S doesn't give you new benefits (other than the full refund in case sampling doesn't work). See Bard [1] / ChatGPT's [2] assessment here. It seems the 30d opt out was intentionally buried, so folks thought opting out of T&S would get you out of the forced arbitration. [1] https://g.co/bard/share/9d7782eb4d99 https://g.co/bard/share/9d7782eb4d99 [2] https://chat.openai.com/share/c63c4078-608c-46d7-8529-a9dcacb119f9 https://chat.openai.com/share/c63c4078-608c-46d7-8529-a9dcac...