Obviously we'll let customers decide how to deploy this tech, but our vision is less about "chat with AI customer support", and more "tap into intelligence to h

Obviously we'll let customers decide how to deploy this tech, but our vision is less about "chat with AI customer support", and more "tap into intelligence to help you achieve your task". I personally fell in love with copilots when all my engineering tools started adding them (e.g. Cursor IDE, Warp terminal, etc.). And really, I wanted to tap into artificial intelligence everywhere, from excel to planning a vacation in AirBnb. "is this a good place to stay with a young kid?" Just in recent months, the market has validated this intuition, e.g. Microsoft Copilot products (think 2nd-brain-on-tap for e.g. PowerPoint, not support chat) have boosted productivity by 30%, with lots of other impressive metrics --- If you do go back to the customer support use-case, I'd see the support agent's software using CopilotTextarea, to let them reply to 10x more messages, but where they still drive the conversation. Though I could see it coupled with AI chatbot on the consumer side, where it makes sense