Ah, it's worth clarification here. Here's how we use the nomenclature: Ticket - a message a customer sends in about an issue or question. Bug - an issue (that

Ah, it's worth clarification here. Here's how we use the nomenclature: Ticket - a message a customer sends in about an issue or question. Bug - an issue (that can come from any source) which we track and resolve. We just Trello for bugs (which may be reported in tickets) but we use UserVoice Helpdesk (http://www.uservoice.com/helpdesk http://www.uservoice.com/helpdesk) for tickets. Helpdesk is designed around customer communication, Trello is designed around development. Hope that clarifies! :)