At this point I think it's par for the course. There must be some support tiers where you'll get actual Microsoft employees deal with your issues (I don't think

At this point I think it's par for the course. There must be some support tiers where you'll get actual Microsoft employees deal with your issues (I don't think Apple's devs get a random contractor reading a script when they report server issues), but short of that I would feel lucky to even get a human to look at the question.