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Path C: Sell installable software with documentation (and training courses if you are big enough). You'll still get yearly revenue via license fees. I don't kn
by dehugger 3y ago
Path C: Sell installable software with documentation (and training courses if you are big enough). You'll still get yearly revenue via license fees.
I don't know why this went out of fashion but it works just fine. Your customers clearly don't want you to manage the infrastructure, based on your comment. Sell them what they want.
If the issue is that your system is so complex that a reasonably trained admin cannot manage it, you should probably fix that.
- bob1029 3y agoIf you want to go all the way into the rabbit hole: the entire purpose of our system is to provide interfaces into various lines of our customer's businesses. What our customers want is a technology partner who can adapt to their changing business needs over time. A one time cdrom+pdf distribution unfortunately will not get the job done in this case. Our customers are paying for a business outcome. Our software is just a fraction of that puzzle.
- dehugger 3y agoThat's a very obtuse take. Plenty of modern software follows this model; updates for locally installed software is hardly rocket science. I work with a vendor that provides shipping rate software which requires updates at least weekly. Still locally installed and licensed.