This issue isn't really that the service is down. From the perspective of the "help desk", the issue at the moment seems to be that the help desk is now "helple

This issue isn't really that the service is down. From the perspective of the "help desk", the issue at the moment seems to be that the help desk is now "helpless desk", which an awkward situation to be in. Earlier, I e-mailed my University help desk since at the time the Google Status page had not been updated. Now it has, so I know it isn't just me. But unfortunately (though not unexpectedly), the help desk is just as much in the dark as I am. They can't tell me: who it affects, how widespread it is, when it will be fixed, or even what the issue is. I wonder if "large" companies or organizations that use Google Apps get better support or have priority support in some way to get such information. Although, my account seems to be working again, so that's good to know.