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Mozilla employee here. Truth of the situation is probably worse. We are losing users faster than anticipated.

• lucasyvas 3y ago
  Do you anticipate the losses are due to people with aging machines upgrading and using a different browser? As a very happy Firefox user, I have a very hard time believing it's because people find the experience to be poor. I feel as if the losses you are describing have to be losses to defaults on new devices and people that fairly don't care enough to change them. The desktop is virtually dead for any "normal" user, and their Android or Apple tablet/phone don't prompt them with a choice (other vendor constraints notwithstanding). It's not remotely a fair fight. You are guaranteed to lose users for reasons totally outside your control.
  • achenet 3y ago
    longtime Firefox user here. I switched to Chromium recently bc Firefox started bugging on me.
• NoGravitas 3y ago
  Sure, brand new account with only one comment! I'm grateful for your trustworthy insider insights.