They aren't screwed, since apparently you can't make any changes to your account plan. I've been trying to downgrade from family to individual for a week and I

They aren't screwed, since apparently you can't make any changes to your account plan. I've been trying to downgrade from family to individual for a week and I keep getting an "oops...try again later" error. You can't lose business when you don't let your customers change their plan!