At a previous employer we used an on-prem version of a popular software offering. It was great, but we obviously had to have people managing it. At my current

At a previous employer we used an on-prem version of a popular software offering. It was great, but we obviously had to have people managing it. At my current employer I chose to use their cloud offering. I thought, hey, it's just me here, and I don't have time to sysadmin yet another thing. A few weeks ago I needed to enable the REST API, and for them to create a KVstore. On-prem these are 2-minute processes (set a value in a config file and restart the process). In the cloud offering, you need to make a support ticket. It took 17 days, and that's only because I ended up doing half of it myself -- they enabled the REST API first, and I found I could use the REST API to make the KVstore. I have some regrets.