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How about letting customer's decide? I cannot wait until carriers (and ISPs) are dragged kicking and screaming down to the level of basic utility pipe providers

by coob 15y ago

How about letting customer's decide? I cannot wait until carriers (and ISPs) are dragged kicking and screaming down to the level of basic utility pipe providers they really are.

vibrunazo 15y ago
According to this article [1], it is the customers deciding. Carrier rejection is just a reflection of customer rejection. It happens like this: customers buy windows phone, get disappointed because it's worse than the old nokia n9. Return it to store. Stores get scared of high number of returns, which are bad for their business. Stores avoid selling them in the first place. [1] http://communities-dominate.blogs.com/brands/2012/03/brutal-truth-about-lumia-cannot-sustain-even-1-to-1-replacement-of-symbian-windows-phone-strategy-do.html http://communities-dominate.blogs.com/brands/2012/03/brutal-...
talmand 15y ago
From my limited experience all I've heard is the people who have them love them but the people who sell them push people to other platforms. I've always heard talk of kickbacks for selling one phone over another. For the vast majority of people out there just about any of the decent smartphones will work for them, they just have to play with them to decided which one they like best. Arguments over things like "not enough apps" or "too much fragmentation" is most likely not an issue (knowingly or unknowingly) to most shoppers. It seems logical to assume that the sales guy will push you towards the phone he needs to sell, whether due to kickbacks, quotas, or management pressure. This is done regardless of the wants and needs of the customer. Part of my reasoning behind this is just the general behavior of these companies towards their customers to begin with.
- orbitingpluto 15y ago
  The 'kickbacks' usually come in the form of retail 'educational programs'. The most effective of these are of the form: (pretend to) read some articles, take a quiz, earn some points and then redeem them for branded gadgets. I once worked retail as a computer 'technician' for three months and I made as much in free stuff as I did in wages. (I was quite up front about my limited tenure there but I later found out why HR took no issue with that: at three months you can be the senior non-mgmt employee.) I would assume these loyalty programs are becoming even more aggressive towards retail workers and that you could even quintuple your 'salary' for the lowest paid computer/phone positions. If you've ever wondered why Craigslist was flooded with $1000 CPUs priced to $300, now you know.
sp332 15y ago
Customers seem to love the Lumia 900. e.g. http://gdgt.com/nokia/lumia/900/ http://gdgt.com/nokia/lumia/900/

by coob 15y ago

How about letting customer's decide? I cannot wait until carriers (and ISPs) are dragged kicking and screaming down to the level of basic utility pipe providers they really are.

vibrunazo 15y ago

According to this article [1], it is the customers deciding. Carrier rejection is just a reflection of customer rejection. It happens like this: customers buy windows phone, get disappointed because it's worse than the old nokia n9. Return it to store. Stores get scared of high number of returns, which are bad for their business. Stores avoid selling them in the first place. [1] http://communities-dominate.blogs.com/brands/2012/03/brutal-truth-about-lumia-cannot-sustain-even-1-to-1-replacement-of-symbian-windows-phone-strategy-do.html http://communities-dominate.blogs.com/brands/2012/03/brutal-...

talmand 15y ago

From my limited experience all I've heard is the people who have them love them but the people who sell them push people to other platforms. I've always heard talk of kickbacks for selling one phone over another. For the vast majority of people out there just about any of the decent smartphones will work for them, they just have to play with them to decided which one they like best. Arguments over things like "not enough apps" or "too much fragmentation" is most likely not an issue (knowingly or unknowingly) to most shoppers. It seems logical to assume that the sales guy will push you towards the phone he needs to sell, whether due to kickbacks, quotas, or management pressure. This is done regardless of the wants and needs of the customer. Part of my reasoning behind this is just the general behavior of these companies towards their customers to begin with.

orbitingpluto 15y ago
The 'kickbacks' usually come in the form of retail 'educational programs'. The most effective of these are of the form: (pretend to) read some articles, take a quiz, earn some points and then redeem them for branded gadgets. I once worked retail as a computer 'technician' for three months and I made as much in free stuff as I did in wages. (I was quite up front about my limited tenure there but I later found out why HR took no issue with that: at three months you can be the senior non-mgmt employee.) I would assume these loyalty programs are becoming even more aggressive towards retail workers and that you could even quintuple your 'salary' for the lowest paid computer/phone positions. If you've ever wondered why Craigslist was flooded with $1000 CPUs priced to $300, now you know.

sp332 15y ago

Customers seem to love the Lumia 900. e.g. http://gdgt.com/nokia/lumia/900/ http://gdgt.com/nokia/lumia/900/