What you're describing is a process and information management failure that ought to be addressed first, sure. I book a video consult. I talk to a doctor, who

What you're describing is a process and information management failure that ought to be addressed first, sure. I book a video consult. I talk to a doctor, who has an initial description of my symptoms from my booking on her computer. She takes notes on a computer (I have access to them). If needed, she orders labs on a computer. I go in, and there is no paper, just an electronic record, and while there may well be paper in the process in some instances behind the scenes, data entry people ensures it is all added to the electronic record. If labs are not needed, she'll submit my prescription electronically to my local pharmacy. This is how it's worked when I talk to my doctor for years (UK; not nearly all GPs have gone this far) It may well "only save the bare minimum" of the actual labour happening behind the scenes, but with a well functioning system, it saves the expensive, resource constrained part of the work.