3 ms·

As a current Chargify customer, I'll list some of my pain points: 1) Price keeps changing. We've had the underlying price change multiple times over the past f

As a current Chargify customer, I'll list some of my pain points: 1) Price keeps changing. We've had the underlying price change multiple times over the past few years. This can make it very difficult if your margins are thin. I see your price guarantee, and I think it's a good idea except for one thing: what if your underlying service providers (Authorize, Samurai) change their prices? 2) Still waiting on better reporting. This is a good article on metrics to track: http://www.readwriteweb.com/cloud/2010/09/6-saas-metrics-you-should-trac.php http://www.readwriteweb.com/cloud/2010/09/6-saas-metrics-you... A recurring billing provider should have most of the info to provide these. Sure, I could write it all up in excel, but I have other stuff to do. Make my life just a teeny bit easier. 3) Vendor lock-in - As others have mentioned, portability is a big concern. If we had to switch away from Authorize.net it would be a nightmare to get everyone to re-input their card details. You should make it absolutely explicit what new customers need to do in order to achieve portability. This means knowing your underlying providers, but trust me, your customers don't know them. The reason they're coming to you is because they want to offload the burden of knowing and managing all that. I wrote up my reasons for going with Chargify a while back: http://peachshake.com/2010/06/15/saas-subscription-billing-or-how-to-avoid-getting-your-nts-in-a-vice/ http://peachshake.com/2010/06/15/saas-subscription-billing-o...

skrish 15y ago
Thanks for the feedback. 1. As you pointed out we do not control the prices of underlying partners. However, our price guarantee is for the subscription billing solution that we provide. We understand that we become an integral part, an extension of customer's application to manage billing. And that is a lot of responsibility. Will clarify on the price guarantee part by rewording it correctly. 2. This is one of the things we want to focus on immediately with our customers on-board. Thanks for the reference. We intend to help manage the entire accounts receivables piece for you, so you don't have to even worry about integrating info back to a Freshbooks or Quickbooks. Coming soon. :) 3. Will ensure we document the portability part very well upfront, so you know we have a plan in place. Thanks again.

skrish 15y ago

Thanks for the feedback. 1. As you pointed out we do not control the prices of underlying partners. However, our price guarantee is for the subscription billing solution that we provide. We understand that we become an integral part, an extension of customer's application to manage billing. And that is a lot of responsibility. Will clarify on the price guarantee part by rewording it correctly. 2. This is one of the things we want to focus on immediately with our customers on-board. Thanks for the reference. We intend to help manage the entire accounts receivables piece for you, so you don't have to even worry about integrating info back to a Freshbooks or Quickbooks. Coming soon. :) 3. Will ensure we document the portability part very well upfront, so you know we have a plan in place. Thanks again.