Hacks or not, Booking site answer to your issues is "whatever". I got an apartment once turning out to be infested with roaches, and when I complained to the ow

Hacks or not, Booking site answer to your issues is "whatever". I got an apartment once turning out to be infested with roaches, and when I complained to the owner they kicked me out and marked me "no show" in Booking. Thus I was unable to ask for refunds, or even to leave a review. Booking answered my calls quickly but did absolutely nothing about them, positive or negative, the different operators just listened and oohed and "we will come back to you". My bank was understanding enough to refund my payment (all discussions and apartment pictures were documented) but honestly I have no idea whether they just swallowed the CC risk or blocked the payment.