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My mother (against my strong advice) booked something on booking.com for ~$6.5K and then couldn't find any evidence of in their "My Trips" interface. I advised
by danielodievich 3y ago
My mother (against my strong advice) booked something on booking.com for ~$6.5K and then couldn't find any evidence of in their "My Trips" interface. I advised her to call the credit card and file fraud. Instead, the customer support agent of the credit card gave her some 1-800 number for booking.com customer support (Booking.com doesn't offer 1-800 number) and when she called it, someone with strong Indian accent wound up resetting her google account and tried to take over her Gmail. Fortunately I made sure she was 2FAd there, so between her calling me panicking because her mail was blocked and us recovering it only took ~20 minutes.
The credit card company refunded her money, and the hotel she was trying to use gave her a great deal and she's out there right now skiing. So all is well. But never more booking.com for her I am pretty sure.
- rymiel 3y agoThe bank gave you a scam number? Sounds like the bank is a co-conspirator (intentional or not)
- poisonborz 3y agoBooking.com's common user scenario is budget ~50-200$/night hotels and apartments for 1-2 weeks where the support and reviews really help, anyone spending this kind of money on trips can of course get better deals without the ~15% platform tax.
- devilbunny 3y agoBooking also has one feature that I've not seen replicated elsewhere: you can search for rooms that include bathtubs (not just showers). This is often a challenging thing to find in Europe. My wife has long enough hair that she can't really wash it more than once a week; it would dry out too badly, not to mention the time commitment to dry it all.