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I feel like people misunderstand what blameless culture is about? Blameless does not mean it is ok to break stuff. Or that you are not supposed to feel shame.
by onetimeuse92304 3y ago
I feel like people misunderstand what blameless culture is about?
Blameless does not mean it is ok to break stuff. Or that you are not supposed to feel shame. Or that doing shit job comes with no consequences.
Blameless culture was supposed to mean that it is more important to figure out why something broke and find solutions to fix it than pursue penalties for people who did it. That pursuing penalties and assigning blame tends to turn into this nasty political circus that frequently makes it impossible to figure out what really happened and if somebody is found to be responsible, it frequently is the person who is least adept at politics.
So we say: "The only way we know to be able to maximise improvements based on factual analysis is to stop clouding the process with politics of blame finding."
So this is more like getting away with murder on a technicality.
Not blaming is not the goal. It is the means to uncovering the truth and figuring the way to prevent it in the future.