As you can tell from my post above, I have only had this role temporarily so I'm not an expert. Based on my experience, you have a few people that report to yo

As you can tell from my post above, I have only had this role temporarily so I'm not an expert. Based on my experience, you have a few people that report to you from the different teams (reception, cleaning, maintenance, kitchen, sales etc.) - what you actually do depends a lot on the size of the hotel and on how large those teams are; in a small B&B you are probably doing some of those tasks yourself, but in a larger hotel there will be different teams and you are purely in a management position. The amount and frequency of customer interaction also depends on the hotel size. Whether it is more technical or social depends on the above. And it also depends on whether you consider management itself to be a technical or social skill. Edit - regarding training: I have seen people in this field who had hospitality management degrees so I suppose that's the most common path.