I think there's a lot of truth in the criticisms but is the harsh tone really needed? Seems to me as though they're trying out small design changes, listening t

I think there's a lot of truth in the criticisms but is the harsh tone really needed? Seems to me as though they're trying out small design changes, listening to feedback (as evidenced in this page) and improving things as they go along. Sounds like a good recipe to me.