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Who would bear that cost though? My prediction would be the customers again, because they would make the phone support harder to reach than it already is as a "
by sk0g 3y ago
Who would bear that cost though? My prediction would be the customers again, because they would make the phone support harder to reach than it already is as a "solution" to the increased demand for phone support.
- viraptor 3y agoPartially yes, longer support waits. But there's a threshold where the agents either need to be available or the reviews / opinions about a telco go too low, so it can't be just ignored. I just don't have sympathy though - ideally people would DoS all the telco and local government lines until the issue is fixed. It's just stupid how many years this exists without obvious solutions.
- imacomputertoo 3y agoNow if someone were to make one of those pizza ordering LLM agents do the calling for them... I suppose that would be like spamming the carriers. Not sure that's better, but it might make them act.