37signals is catching flack for yet-another-blog-post not applying to larger institutions, but this mirrors Facebook's culture in which every employee is "QA" b

37signals is catching flack for yet-another-blog-post not applying to larger institutions, but this mirrors Facebook's culture in which every employee is "QA" by serving them the latest trunk if I'm not mistaken. Sometimes people overanalyze generalized statements to hear themselves talk. This is just how 37s makes "making shit work" everyone's job to build a great product. Apple and Fb do it their own way. And so forth. The key ingredient is empowerment (and recruiting). Employees must be trusted to own the product and customer experience without micro-managers getting in the way by shuffling papers and responsibilities.