They're a geographically spread out company with employees spanning multiple timezones. They work in small teams and cycle their programmers into the support t

They're a geographically spread out company with employees spanning multiple timezones. They work in small teams and cycle their programmers into the support teams to get them on the front lines. The programmers in the support teams are "on-call" for issues that come up, skipping the need to send the issue over the fence and take someone off application development. Whats the controversy? Despite the name of the position, it sounds like its just the role they assume in day to day work rather than fighting fires every couple of days.