Okay, but email is a highly competitive business. Competition doesn't mean you don't make customers unhappy, it just means you're judicious about how/when you d

Okay, but email is a highly competitive business. Competition doesn't mean you don't make customers unhappy, it just means you're judicious about how/when you do it. Any time you have to balance customer needs with abuse mitigation and legal compliance, you're going to have to do some things that make some customers unhappy in the name of being able to provide the wider service.