The mantra at aws is customer experience. Any time there’s an outage or impact, the first numbers to be stated are customer impact related. In fact, as an engin

The mantra at aws is customer experience. Any time there’s an outage or impact, the first numbers to be stated are customer impact related. In fact, as an engineer you might be empowered enough to recommend a refund for a customer (even though the customer may be at fault) and the refund will go through. Full disclosure: worked for aws devops for a couple of years