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Unless it's major server failure, I really don't see a need to have immediate customer support. Most issues can be solved the next day/a few hours later.
by paulhauggis 15y ago
Unless it's major server failure, I really don't see a need to have immediate customer support. Most issues can be solved the next day/a few hours later.
- patricksroberts 15y agoOr perhaps 37signals is of a size that losing a small % of subscriptions due to an issue is considerably larger cost than placing a couple of people on-call to deal with it immediately.
- paulhauggis 15y agoAs a customer, if 37signals got back to me at the next day as opposed to 3am that night, I wouldn't see a problem with it. I seriously double they will lose any subscriptions. Like I said, on-call should only be used for catastrophic server failures. Most people don't need that kind of support.