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The phone number is listed on CloudFlare's website as their international sales number, so I am skeptical that it goes anywhere useful to OP
by sdflhasjd 3y ago
The phone number is listed on CloudFlare's website as their international sales number, so I am skeptical that it goes anywhere useful to OP
- oneplane 3y agoWhen I used to call them I just asked for the NOC and they connected me to the NOC first line handler. Might be different now (~3 years difference).
- anonymousiam 3y agoI'm surprised that you could reach a NOC as recently as three years ago. A few decades ago, it was fairly easy to contact a NOC. Nowadays many NOCs don't even allow phones that are reachable from the PSTN. This is done to increase "security" by making social engineering attacks impossible.
- cpncrunch 3y agoYes, I just tried, and the phone number just goes to a menu system with no way to talk to a human. If you choose abuse, it tells you to report it online. If you choose support it tells you that if you're an enterprise customer you can create a ticket. If you choose the "under attack" option, then do send you to a human who tries to sell you cloudflare service and doesn't understand that cloudflare could possibly be attacking you (and refuses to transfer you). I tried emailing the abuse address, but I get an automated reply saying to report it using the online form (which won't let you report anything not hosted on a cloudflare website). I also emailed their noc address and haven't had an automated reply yet, so perhaps that will actually reach a human.
- oneplane 3y agoAs far as I could tell, the handler wasn't inside the NOC, but was able to contact them directly. I suppose 1st and 2nd level don't actually have to be inside the NOC to be of use. Wouldn't be surprised it they do some sort of CLIP filtering/routing, or if they no longer use humans on the front lines, it's the way of the enterprise once they exist long enough :-(