3 ms·

I have a lot of interaction with Google Cloud Support, mostly around their managed services. I am genuinely not over-impressed with their service, considering w

I have a lot of interaction with Google Cloud Support, mostly around their managed services. I am genuinely not over-impressed with their service, considering with similar employers of size on AWS the support experience was always wonderful. However, I will say if you are on Google Cloud and you have a positive interaction, make a big deal about someone helping you. Given the rarity it occurs, it’s not a big deal to really go out of your way to reward someone with some emphatic positive feedback. I’ve had four genuinely fantastic experiences and there’s always a message to a TAM that flows soon after. I hope more people like those I interacted with get rewarded and promoted.

latchkey 3y ago
> However, I will say if you are on Google Cloud and you have a positive interaction, make a big deal about someone helping you. This. These sorts of discussions are like bike shedding over vi/emacs. Only the complaints make it to the front page on HN. I've been using GCP off and on for projects for a decade now. Built multiple very successful businesses on it. Sure it hasn't been all perfect, but I'm an overall happy camper. Having also used AWS heavily when I was on the team building the original hosted version of Cloud Foundry, I'd never go back to them again. It was endless drama.