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Google cloud takes better care of their big customers. But they have a branding problem. Perhaps they should rename it alphabet cloud or something.
by speedgoose 3y ago
Google cloud takes better care of their big customers. But they have a branding problem. Perhaps they should rename it alphabet cloud or something.
- toomuchtodo 3y agoPerhaps they could be clear how big a customer needs to be to matter, so those not big enough can self select to providers with customer service. (just finished moving a client's last GCP env from an acquisition to AWS)
- jake_morrison 3y agoI had a client who spent $1M+ per year on Google Ads, and Google would fly them to California each year to meet with their account manager. I don't know what the equivalent GCP spend would be to get similar treatment. Presumably higher. So that's a data point, at least.
- anticensor 3y agoNot even their biggest customers get any good support.
- chrismcb 3y agoYou pay for it.
- scarface_74 3y agoThe problem with GCP is the same problem with Google overall — arrogance and lack of knowing how to deal with real people. You have to respect your customer, the work they did and organizational constraints when you are coming in to a large company.
- seneca 3y agoMaybe in other sectors, but not on Cloud. I've been an involuntary GCP customer on two accounts that were mid single digits millions a year and one that is among GCPs larger customers. In all cases, Google was a nightmare to work with. Support is better when you're spending absurd amounts, but it's still an awful partnership, distinctly worse than their competitors.