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Why are people still using Google services? They take your money and disappear when you need any help. Only way to actually get support is to know someone who k
by willk 3y ago
Why are people still using Google services? They take your money and disappear when you need any help. Only way to actually get support is to know someone who knows someone or get enough social media support to have an engineer see it.
I de-Googled a couple of years ago and haven't looked back.
- speedgoose 3y agoGoogle cloud takes better care of their big customers. But they have a branding problem. Perhaps they should rename it alphabet cloud or something.
- toomuchtodo 3y agoPerhaps they could be clear how big a customer needs to be to matter, so those not big enough can self select to providers with customer service. (just finished moving a client's last GCP env from an acquisition to AWS)
- jake_morrison 3y agoI had a client who spent $1M+ per year on Google Ads, and Google would fly them to California each year to meet with their account manager. I don't know what the equivalent GCP spend would be to get similar treatment. Presumably higher. So that's a data point, at least.
- anticensor 3y agoNot even their biggest customers get any good support.
- chrismcb 3y agoYou pay for it.
- scarface_74 3y agoThe problem with GCP is the same problem with Google overall — arrogance and lack of knowing how to deal with real people. You have to respect your customer, the work they did and organizational constraints when you are coming in to a large company.
- seneca 3y agoMaybe in other sectors, but not on Cloud. I've been an involuntary GCP customer on two accounts that were mid single digits millions a year and one that is among GCPs larger customers. In all cases, Google was a nightmare to work with. Support is better when you're spending absurd amounts, but it's still an awful partnership, distinctly worse than their competitors.
- stalfosknight 3y agoAgreed. I don't understand how so many people are ok with trusting their whole digital lives to a platform with little, if any, access to real customer service by real human beings directly employed by Google. Or with essentially being Google's merchandise to be whored out to advertisers instead of being seen as customers.
- mock-possum 3y agoBecause their products are really really good compared to the competition. I’ve tried to switch away from chrome, from search, from gmail, from calendar, from drive and from docs… and none of the alternatives work as well as the google ones. Even old stuff that got killed off - RIP wave, RIP reader.
- DonHopkins 3y agoGame Helpin' Squad: A Pissed Off Tutorial For Google Wave: https://www.youtube.com/watch?v=4Z4RKRLaSug https://www.youtube.com/watch?v=4Z4RKRLaSug
- edwardsdl 3y ago> I’ve tried to switch away from… search FWIW, I’m absolutely in love with Kagi. I do realize the price makes it a non-starter for many, though.