I don’t think I agree with the sentiment that user doesn’t equal business, to some degree maybe, but a business is what its users produce. I buy the point that

I don’t think I agree with the sentiment that user doesn’t equal business, to some degree maybe, but a business is what its users produce. I buy the point that some users within a business can have a demand for processes that will not be good for the business because they may be too focused on their specific department, but as a whole I think they are largely the same thing. Happy users work better, better work is good for the business. Aside from that, I think a lot of the “bad” decisions are unavoidable as businesses grow, so too with the bureaucratic demands that are often not producing value, but it’ll be very hard for the “IT department” to do anything about it because it lives as a “service” department similar to HR, but less understood by management. Cost-centres never get political power to match money makers. I do think it’s a very interesting article, perhaps with a bit of a baiting headline. But I think it would be even better if it included the perspective of the modern ci/cd pipeline. What I mean by that is how we’re building more and more automation into it, things like RennovateBot that will automate certain parts of your maintenance processes. Things that won’t work automatically if you don’t write clean testable code. If you focus on delivering business value, spaghetti be damned, you’re going to end up spending so much time maintaining it that you’re eventually not going to be capable doing what you set out to do. We used to live on a world where this was sometimes ok, because you’d clean it up once the value was created, but with how much you can gain from a highly automated pipeline, I just don’t think that paradigm is true anymore. Because not only will you have to clean things up, you’re also going to miss out on so much efficiency by not being capable of using these automated tools. You can make the argument that you don’t need to update things as often as those tools help you so, and 5 years ago you would have been correct. Many places you may even still be correct, but in large organisations in the EU this is just no longer the case because of the added legislative bureaucracy that IT security needs to play into.