Basecamp has a lot of features built for agencies. I’m sure lots of agencies use JIRA, but basecamp is definitely more focused on that niche out of the box, whe

Basecamp has a lot of features built for agencies. I’m sure lots of agencies use JIRA, but basecamp is definitely more focused on that niche out of the box, where JIRA requires lots of configuration. “Client” accounts that can float across projects with limited access, warnings above text fields about which clients will be able to see a post/comment, files can be updated and a full history is kept with it, Gantt (ish) chart project planning, etc etc. I also doubt a library would have much use for much of JIRA’s features anyway.