I think you are being a bit harsh on his ability so cale. Anecdote time: I own a lead-generation business. We focus primarily on home services, and over the la

I think you are being a bit harsh on his ability so cale. Anecdote time: I own a lead-generation business. We focus primarily on home services, and over the last couple of years I've gotten to see a lot of businesses on this guys scale operate. My favorite is an air-duct cleaning company that we work with out of Colorado Springs. When they started working with us they were brand new. A single truck that was just trying to make ends meet. However, one of the owners is a natural on the phone. When we provide a phone call she closes that business something like 80% of the time. Over a two year period they've grown to 10 trucks, and 15 employees. They are providing service 7 days a week. They are turning a solid profit per truck, and the owners are really happy. Yes it's a long ways away from being a billion dollar company, but that's not to say it never will be. They've cracked the sales cycle and their growth is only going to continue as the push out into more and more areas. They won't be huge overnight, but over a 10-15 year period there is no reason to think that they won't grow into a hugely profitable business that makes their owners very rich. It'll be hard work, and they have a lot of hurdles ahead (learning to manage a larger business) but that doesn't mean it's not rewarding or worth their time to try.