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The same thing happened to me a couple of months ago. After the first appeal, they just put your email address on auto-ignore. You won't get anymore responses

The same thing happened to me a couple of months ago. After the first appeal, they just put your email address on auto-ignore. You won't get anymore responses. They treat marketplace sellers like garbage and they make up 30%+ of their yearly profits. Customer is king, which means that if they file an A-Z claim (Amazon's dispute system), they win in 99.9% of the time. The customer gets a refund and gets to keep your product. I was scammed by a few customers and lost about $500. Amazon (unlike Ebay) also won't allow you to ban users from purchasing. You can cancel their orders, but they will just leave bad feedback, which will eventually get your account suspended. You are required to have a 30-day return policy (which is perfectly fine), but if a customer wants to return something 6 months after they purchased it, they will win an A-Z claim if they file it. I know a seller that lost a claim a year after the fact. I can't imagine Best buy accepting a return on a book a year after it was purchased. Amazon doesn't even do this themselves. That's the funny thing...Amazon would have been kicked off of their own site years ago. They've taken the Google approach and run their entire seller help center using automated responses with nobody actually on the other end. It's sickening that they can keep this position. They treat their workers and sellers worse than anyone, yet people just don't seem to care. Ebay, with all of their problems, is actually much better. They are much more fair to their sellers.

Terretta 15y ago
> I can't imagine Best buy accepting a return on a book a year after it was purchased. An legendarily liberal returns policy works for Costco (though they did have to tone down the electronics policy after abuse). Books have been written about Nordstrom's supposedly accepting someone returning a tire. Walmart gives 90 days. Home Depot gives 6 months. Amazon is competing with them, not with you. A safe shopping experience and excellent customer service are why Amazon's shoppers are there. You want to sell there because it has shoppers. For that, you take their policies that built that audience for you, and you love them. Otherwise, go back to eBay or start your own store.
- JohnHaugeland 15y ago
  This all makes sense if one starts from the presumption that the seller has actually done something wrong. In any other circumstance, this is actually a middleman marketplace exercising termination powers without so much as an explanation. Nobody's saying that's wrong. If you read carefully, what poster actually said was "diversity, because otherwise you are at risk of sudden shut-off." Speaking as someone who had something like this happen with their Google AdWords account a decade ago, I must be clear: observing that Amazon is competing with Nordstrom does not make it less frustrating for someone who has not done anything wrong, cannot get an explanation, and has lost a significant revenue stream. For me, the worst part of it wasn't the loss. The worst part of it was then - and remains now - being completely clueless about what actually happened. Please consider being more sympathetic. This guy just took a hard cross to the jaw, and from his viewpoint, is encouraging people in a productive and respectful way not to put all their eggs into a single basket, using his own experience as a case example.
- paulhauggis 15y ago
  "A safe shopping experience and excellent customer service are why Amazon's shoppers are there. You want to sell there because it has shoppers. For that, you take their policies that built that audience for you, and you love them." The policy is 30 days as stated on the site. The also make no mention of the fact that they don't actually have people supporting their sellers. Maybe Amazon needs to show the realities of their policies instead of allowing small businesses to base their business there and then abruptly shutting down their account with no recourse. Oh, and the best part is that they froze >$5K for over 3 months.

Terretta 15y ago

> I can't imagine Best buy accepting a return on a book a year after it was purchased. An legendarily liberal returns policy works for Costco (though they did have to tone down the electronics policy after abuse). Books have been written about Nordstrom's supposedly accepting someone returning a tire. Walmart gives 90 days. Home Depot gives 6 months. Amazon is competing with them, not with you. A safe shopping experience and excellent customer service are why Amazon's shoppers are there. You want to sell there because it has shoppers. For that, you take their policies that built that audience for you, and you love them. Otherwise, go back to eBay or start your own store.

JohnHaugeland 15y ago
This all makes sense if one starts from the presumption that the seller has actually done something wrong. In any other circumstance, this is actually a middleman marketplace exercising termination powers without so much as an explanation. Nobody's saying that's wrong. If you read carefully, what poster actually said was "diversity, because otherwise you are at risk of sudden shut-off." Speaking as someone who had something like this happen with their Google AdWords account a decade ago, I must be clear: observing that Amazon is competing with Nordstrom does not make it less frustrating for someone who has not done anything wrong, cannot get an explanation, and has lost a significant revenue stream. For me, the worst part of it wasn't the loss. The worst part of it was then - and remains now - being completely clueless about what actually happened. Please consider being more sympathetic. This guy just took a hard cross to the jaw, and from his viewpoint, is encouraging people in a productive and respectful way not to put all their eggs into a single basket, using his own experience as a case example.
paulhauggis 15y ago
"A safe shopping experience and excellent customer service are why Amazon's shoppers are there. You want to sell there because it has shoppers. For that, you take their policies that built that audience for you, and you love them." The policy is 30 days as stated on the site. The also make no mention of the fact that they don't actually have people supporting their sellers. Maybe Amazon needs to show the realities of their policies instead of allowing small businesses to base their business there and then abruptly shutting down their account with no recourse. Oh, and the best part is that they froze >$5K for over 3 months.