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Stripe is holding $200k with no explanation
Stripe is holding $200,000 in deposits with no explanation. I've contacted the support multiple times over the phone, email and chat. There is no pending verification for my account (last verification was 7 days ago, all documents submitted, verification completed).
Nobody knows what is going on and the support is telling me to wait.
The money I currently have can barely cover salaries, not to mention pending invoices.
The payout dates just keep getting postponed.
I understand it has to do with the spike in sales during Black Friday.
Literally, 1-2 days before BFCM I submitted an explanation, provided tracking numbers, bank statements to make sure the Stripe team would be informed of the spike in sales.
What is actually going on? Has anyone experienced this before, and if so, what can I do to make sure I receive my payouts?
- firebaze 3y agoWould be helpful if you could provide some more info about your business from the experience of past Stripe support threads here on HN
- marek12312 3y agoIt's an ecommerce business selling musical instruments. Q4 is when we make 80% of our sales. We ship products from our warehouse. Stripe account is in good standing, no disputes. Average shipping time is 5-7 days.
- simfree 3y agoJust gonna leave this here: https://news.ycombinator.com/item?id=32854831 https://news.ycombinator.com/item?id=32854831
- marek12312 3y agoThank you.
- edwinwee 3y agoJust checking—have you emailed? Happy to take another look.
- marek12312 3y agoHello Edwin and thank you for checkin in, I emailed earlier but I resent the email just now. I emailed directly from the company email, so it might have went to spam.
- edwinwee 3y agoGot it. We've just sent an update. Sorry for all the trouble.
- neximo64 3y agoDid you come to HN just to complain since its a new account? Its hard to take these seriously. Stripe always behaves this way because they'll have a banking partner that suspects fraud, and they can't tell you what you've done wrong since it would be like tipping you off.
- marek12312 3y agoI'm doing whatever I can to protect my business and customers, you would have done the same.
- mmh0000 3y agoIt has been made clear by all the Stripe requests here that result in solutions that HN is the official support channel for Stripe. This is especially true when you consider that it seems universal that Stripe's communication channels are ... remarkably lacking.