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This is a universal truth of feedback and customer service. Every user report is an iceberg: for every 1 person there's a much more significant number of people

This is a universal truth of feedback and customer service. Every user report is an iceberg: for every 1 person there's a much more significant number of people who experienced the problem but never reported it.

TeMPOraL 3y ago
Yes, but the company may be as an ice breaker going across the pole in a straight line, and still when asked about hitting ice, the captain will say that this now is literally the first time it ever happened.
- rezonant 3y ago
  So true.