Uber gets a lot of flack but there is no doubt that they are forced the taxi industry to finally innovate and improve customer experience. Getting rid of hailin

Uber gets a lot of flack but there is no doubt that they are forced the taxi industry to finally innovate and improve customer experience. Getting rid of hailing a cab (in inclement conditions), having cabs ignore you because you fit the wrong stereotype, messing around with the right change to give, awkwardness at tipping etc. We have Uber to thank for so strongly challenging incumbency, ultimately resulting in better service for the people