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Key quote: >> "And then not only are EVs more expensive, but their own salespeople are untrained. They don't even know how to answer most of the questions they
by toss1 3y ago
Key quote:
>> "And then not only are EVs more expensive, but their own salespeople are untrained. They don't even know how to answer most of the questions they get. A lot of them have 100–200 percent turnover of their sales staff in a given year," Reigersman told me.
IOW, the dealerships only want to sell what is easy. They do not want to invest in their people to learn how to sell the cars. They all grumble a bit when the manufacturers require $$Millions in capital investment to sell & service their cars, but are now balking at expense of training their people.
It is far past time to kill requirements that cars cannot be sold direct. If the dealership cannot or will not sell the EVs, then the companies should be able to route around dealers.
I'd bet we'll suddenly find that their salespeople are all trained up and selling EVs like hotcakes after that.
- JohnFen 3y ago> They don't even know how to answer most of the questions they get. Do people actually believe anything a car salesman says anyway?
- toss1 3y ago>>Do people actually believe anything a car salesman says anyway? Used car? Very little New car? I've found a few good ones, and much of what they need to say is verifiable (e.g., in the specs in a brochure / official website). I think the point was that customers can't even get basic info out of these people, and they aren't even offering their usual level of encouragement to buy. I.e., the car sales people (and the managers failing to provide training) are not doing their jobs. If they don't want to do their jobs, then the companies should be able to route around them.