I was an interbank customer of Goldman Sachs (literally trading billions a year with them) and their "customer service" sucked - we were to be greatful that the

I was an interbank customer of Goldman Sachs (literally trading billions a year with them) and their "customer service" sucked - we were to be greatful that the mighty Goldmans recognised and dealt with us. I can not imagine that a cosumer or mass market product would be any better - certainly not going from their niche presence in the consumer market to apple scale number of customers.