3 ms·
Goldman Sachs’s customer service was surprisingly bad – I imagine that factor alone is a sufficient threat to Apple’s brand, worthy of terminating the arrangeme
by arthurofbabylon 3y ago
Goldman Sachs’s customer service was surprisingly bad – I imagine that factor alone is a sufficient threat to Apple’s brand, worthy of terminating the arrangement.
- buildbot 3y agoYeah I had an awful experience working with them - which is confusing to consumers I’m sure when the text chat is literally addressed to Apple through iMessage and GS just takes over from that.
- FireBeyond 3y agoCertainly for some things (credit line increases) they make it very clear in the app that you "are being sent to our partners at Goldman" in the support messages.
- morpheuskafka 3y agoI think the opposite is true, people think Apple is the lender and have no idea who GS Bank is even thought it’s literally in huge type on the card. If you look at r/AppleCard people are constantly complaining about “Apple” doing something they don’t like with their account.
- em500 3y agoTheir entire marketing shtick is that you're getting an Apple Card, rather than any random MasterCard or GS card. Just look at this page https://www.apple.com/apple-card/ https://www.apple.com/apple-card/, if they brand it so prominently as their own, they should also own the problems.
- ceejayoz 3y agoYeah, there's a /r/AppleCard on Reddit and it was full of examples of reps just making shit up. Completely false information pulled out of their asses.
- mkii 3y agoPeople are worried over AGI, but I claim it's already here depending on which human population you compare against.
- acdha 3y agoWhich corporation: most of the things people worry about with AI are indistinguishable from a group of humans who’ve been told that they’ll be rewarded for making a number go up each quarter. I’ve had some impressively fluent-but-nonsensical conversations with people who were under strict orders not to say they couldn’t do the obvious right thing.
- rob74 3y agoIf you compare artificial intelligence with natural stupidity (or rather natural I-don't-give-a-shit), this is bound to happen. Both give wrong answers, but the answers made up by LLMs at least sound more convincing...
- prmoustache 3y agoBiggest issue is an LLM will often lead you to a dead end or unsatisfying answer and will quit the call abruptly while sometimes with humans you can escalate to a manager.
- shiroiuma 3y agoThe LLMs are also much more polite and well-spoken.
- starcraft2wol 3y agoYou can talk to a person and try to develop an understanding. You can’t fix a broken computer you don’t own.
- Balgair 3y agoWhat's the old saying? You don't have to run faster than a bear, just faster than the person next to you.
- ulfw 3y agoWhy did that surprise you? Goldman Sachs makes it money with anything but consumer banking after all. Genuine question.
- blitzar 3y agoI was an interbank customer of Goldman Sachs (literally trading billions a year with them) and their "customer service" sucked - we were to be greatful that the mighty Goldmans recognised and dealt with us. I can not imagine that a cosumer or mass market product would be any better - certainly not going from their niche presence in the consumer market to apple scale number of customers.
- pravus 3y agoThis is what I'm asking... It's like going to the wholesaler and wondering why they don't have a nice pretty brick-and-mortar to buy from. GS doing consumer credit just seems like a large impedance mismatch in various levels. Sorry... just musing on this topic because this is giving me a laugh.